Football Federation Australia (FFA) is the national governing body for football in Australia. It governs all national teams (including the Caltex Socceroos and Westfield Matildas), the Hyundai A-League, Westfield W League, Foxtel National Youth League, Westfield FFA Cup, PlayStation 4 National Premier Leagues and also leads state, community and grass roots football.
The FFA’s strategy focusses on Entertainment (connecting more fans with the Hyundai A-League), Participation (improving the experience for all participants), Winning (building generations of successful national teams) and Leading (Leading football towards a united purpose).
To achieve these goals FFA must become technology and knowledge leaders with an ambitious goal to become digitally mature in Australian sport. This will be achieved with a renewed focus on transforming the digital experience for the football community and leveraging new technology to support the business.
You will be responsible for:
- Live Monitoring of FFA’s core digital platforms during live match streaming on FFAs Mobile App ‘My Football Live’.
- Incident Management: First level support during live match streaming and weekend out of hours
Live Monitoring:
- Perform readiness checks of all the FFA systems including readiness checks of relevant FFA vendors on game day
- Pre-warm auto scaling of the API services if required
- Manually monitor the FFA API services & Amazon instance during the live game
- Active participant of each live event bridge
- Attendance at weekly Live Event review meeting
Incident Management:
- First level support for all Priority incidents including:
- Logging of incidents
- Categorizing and Prioritizing incidents
- Triaging of and where possible remedy of an incident
- Escalation where relevant to vendors or second level support
- Providing status updates / communication to stakeholders
Live match coverage includes:
Leagues / Teams |
Matches |
Standard Shift (AEST / AEDT) * |
Hyundai A-League |
140 |
2.5 hours Friday: 7:30pm – 10pm 5 hours Saturday: 5pm – 10pm 5 hours Sunday: 4:30pm – 9:30pm |
Westfield W-League |
31 |
2.5 hours Friday: 5pm – 7:30pm 2.5 hours Saturday: 4pm – 6:30pm 3.5 hours Sunday: 3:30pm – 7pm |
All Socceroos Matches** |
Varies |
2.5 hours per match |
All Matildas Matches** |
Varies |
2.5 hours per match |
Final Round FFA Cup matches |
10 |
2.5 hours Tuesday & Wednesday: 7pm – 9:30pm |
* rounds kick off times may vary from week to week and may include mid-week fixtures
** matches may take place at varying hours including late nights and early mornings
Knowledge & Experience
- Experienced in working with fast moving data websites.
- Running parameterised requests to secure APIs and interpreting issues through data, utilising tools such as Postman.
- Strong working knowledge of operating with LAMP stacks
- Troubleshooting issues through logs, linux service commands and running PHP artisan fetch commands.
- Experienced in log searching through Kibana.
- Experienced in interpreting infrastructure and application behaviour through dashboards.
- Use of service incident response software e.g. PagerDuty
- Ability to communicate through instant messaging software e.g. Slack
- Ability to work weekends and nights.
- Strong attention to detail, prioritisation, & process improvement skills.
- Strong communication skills.
- Passion for football would be an advantage.
- Educated to a minimum of degree level in a highly analytical discipline such as - Mathematics, Statistics, Data Science, Computer Science.
FFA People & Culture
FFA’s staff culture is an evolving process of continuous improvement with a consistent passion across the business for growing the game to become Australia’s number 1 sport. FFA’s existing and incoming staff all need to align to the organsiation’s values - People, Collaboration, Integrity, Whole of Game, Unlimited Potential and Excellence. More recently there has been a conscious focus on improving flexibility and work life balance within FFA through the introduction of the FFA People & Work Approach. This allows individuals to develop informal work arrangements to suit their personal situations.
Apply now for this exciting opportunity by sending your resume to recruitment@ffa.com.au . Please be specific in the email title of the role you are applying for.
Only candidates selected for the short list will be contacted in relation to this role.