My Football Live Terms of Use

Terms of Use: 2018/19 Season Pass for My Football Live Pass

We know you’re keen to start watching, but first here’s the legal stuff. It’s a good idea to have a read so you’re across how the 2018/19 Season Pass for My Football Live Pass (“Season Pass”) works.

If you’re a Telstra mobile customer with a current Telstra post-paid mobile, pre-paid mobile ($30+ active recharges) or mobile broadband plan, a Season Pass is included as part of your post-paid plan or when you maintain a $30+ active pre-paid recharge.

You can activate your Season Pass until 31 May 2019 using your compatible Telstra mobile or tablet on the Telstra mobile network, then download the My Football Live app from the app stores (data charges apply) and follow the prompts.

Video data usage for the Season Pass is unmetered within Australia when using your compatible Telstra device on the Telstra mobile network (this excludes usage at Telstra Air hotspots).

Post-paid customers who remain on an eligible post-paid plan can keep watching until 30 June 2019.

Pre-paid customers can keep watching until 30 June 2019 or 60 days from your last $30+ recharge, whichever is earlier. You must continue to recharge at least $30 on a Telstra Pre-Paid offer in order to continue accessing the Season Pass until 30 June 2019.

Your Season Pass can only be used in Australia.

A Season Pass will not replace or cancel any existing My Football Live in-app subscription with a Google Play or App Store purchase. Please refer to our FAQs for more information.

For compatible devices or more information, visit our FAQs.

Now that wasn’t too boring, was it? If you’re still on board, start watching!

Terms of Use: My Football Live In-App Subscribers

Apple App Store Subscribers

If you have an issue to resolve with your subscription, you should contact the Apple app Store.

Access premium content for a recurring fee of $4.99 per week, $16.99 per month or $99.99 per year. You will be billed $4.99 every 7 days, $16.99 every month or $99.99 every year (365 days), automatically until you cancel your subscription.

New customers can enjoy a free two week trial (data charges may apply) when they take up a weekly, monthly or annual subscription. The In-App subscription made via Apple App Store can be cancelled at any point during or after the trial. The trial is not available to customers who have previously taken up an In-App subscription.

After the free two week trial period, you will be billed $4.99 every 7 days, $16.99 every month or $99.99 every year (365 days), automatically until you cancel your subscription. If you do not cancel your subscription within the free trial period, recurring subscription charges will apply.

You will be automatically billed within 24 hours of the end of your current subscription period. The auto-renewal function may be turned off by going to the App Store or iTunes Account Settings after purchase.https://support.apple.com/en-au/HT202039

Cancellation of the current subscription is allowed during active subscription period. Subscriptions cancelled during the subscription period aren’t eligible for a rebate or pro-rated charges, however, customers can continue to access their subscription, even after cancelling it, until the end of the subscription period they paid for.

When you purchase either a weekly, monthly or yearly subscription, your purchase is via the App Store not with Telstra. If you have a billing issue to resolve, you should contact the App Store.

Google Play Store Subscribers

If you have an issue to resolve, with your subscription, you should contact the Google Play Store.

Access premium content for a recurring fee of $4.99 per week, $16.99 per month or $99.99 per year. You will be billed $4.99 every 7 days, $16.99 every month or $99.99 every year (365 days), automatically until you cancel your subscription.

New customers can enjoy a free two week trial (data charges may apply) when they take up a weekly, monthly or annual subscription. The In-App subscription made via Google Play store can be cancelled at any point during or after the trial. The trial is not available to customers who have previously taken up an In-App subscription.

After the free two week trial period, you will be billed $4.99 every 7 days, $16.99 every month or $99.99 every year (365 days), automatically until you cancel your subscription. If you do not cancel your subscription within the free trial period, recurring subscription charges will apply.

You will be automatically billed within 24 hours of the end of your current subscription period. The auto-renewal function may be turned off by going to the Google Play Store Account Settings after purchase.https://support.google.com/googleplay/answer/2476088?hl=en

Cancellation of the current subscription is allowed during active subscription period. Subscriptions cancelled during the subscription period aren’t eligible for a rebate or pro-rated charges, however, customers can continue to access their subscription, even after cancelling it, until the end of the subscription period they paid for.

When you purchase either a weekly, monthly or yearly subscription, your purchase is via the App Store not with Telstra. If you have a billing issue to resolve, you should contact the App Store.

Terms of Use: My Football Live App

By downloading this application, you accept the following terms. If you don't agree to be bound by these terms, you must not download this application.

Airplay: Airplay Mirroring and any form of external video output of streamed content is not permitted and is not provided as part of any My Football Live Pass.

Telstra’s agreement with the FFA restricts the display of live match videos to a 7 inch screen size.

Live match videos are only available to users watching in Australia. Screen size restrictions apply for live match videos as vision produced by the broadcasters is currently filmed in 16:9 ratio. This may appear full screen on your device, provided it is 7 inches or less, or may cause black borders at the top and bottom of your screen. When you subscribe to the My Football Live App Weekly, Monthly or Annual Pass, you agree, as the relevant mobile service account holder, to Telstra and its related bodies corporate collecting and using the location of your mobile handset to provide you with game coverage.

Standard data charges apply when downloading or using the My Football Live App. Video data usage is unmetered only for eligible Telstra customers.

Network Connectivity

This Application requires Network Connectivity to function properly. Please note that poor signal quality (dependent on your location and service provider) may slow down or prevent the Application from working at optimum speed. If you have concerns regarding the quality of your signal strength, please contact your mobile network service provider directly.

Unmetering

Standard data charges apply when downloading or using the app. Video data usage is currently unmetered only for certain Telstra customers in respect of supported devices.

Video data usage is only unmetered for the following Telstra services:

  • Telstra mobile handsets / tablets with any Telstra SIM (excluding International Roaming)
  • Telstra Mobile Broadband (Dongles and mobile Wi-Fi hotspots) with any Telstra SIM (excluding BigPond Wireless Broadband and International Roaming)

Telstra services excluded from unmetering:

  • BigPond Wireless Broadband
  • International Roaming
  • Telstra Business Broadband
  • BigPond Internet (Dial Up/ Satellite/ Hourly Plans)
  • Telstra Air
  • BigPond ADSL/Cable/NBN

Note: When accessing premium content, a connection charge may apply while accessing the live content server

Location Services

This Application requires location services to be enabled on your device to determine which matches provided by the Fox Sports Network is applicable to your location.

Supported Devices

iOS - 10.0 and above

iPhones:

  • iPhone 6
  • iPhone 6 plus
  • iPhone 6s
  • iPhone 6s plus
  • iPhone 7
  • iPhone 7 plus
  • iPhone 8
  • iPhone 8 plus
  • iPhone X

iPads:

  • iPad Air 2
  • iPad Pro

Android - 6.0 and above:

Smartphones

  • Google Pixel
  • Google Pixel XL
  • HTC One M9
  • Samsung Galaxy S6
  • Samsung Galaxy S7
  • Samsung Galaxy S7 Edge
  • Samsung Galaxy S8
  • Samsung Galaxy S8 Edge
  • Samsung Galaxy Note 5

Tablets

  • Samsung Galaxy Tab S

Privacy

You agree:

  • Telstra may collect your personal information in accordance with our Privacy Statement, including in order to provide this service to you; and
  • Telstra may use and disclose your personal information in accordance with our Privacy Statement, including for any purposes necessary to provide you with this service.

A copy of our Privacy Statement is located at http://www.telstra.com.au/privacy/index.htm.

Full T&C's available

The full Telstra terms are available in Our Customer Terms available at most Telstra shops or at http://www.telstra.com.au/customer-terms/home-family/telstra-mobile/bigpond-mobile-services/. Content you can access depends on your handset and coverage areas. Some content is provided by third parties. To the extent permitted by law we are not responsible for third party content and do not promise its accuracy, suitability or quality.